7-Day Money-Back Refund Policy
At IPTVSubs8K, we take pride in our 99.9% server stability and customer satisfaction. Here is our clear, straightforward refund policy so you can subscribe with absolute confidence.
1. Our 7-Day Guarantee Commitment
Every new retail subscription purchased on IPTVSubs8K (including 1-month, 3-month, 6-month, 12-month, and 24-month plans) is protected by our full 7-day money-back guarantee. If you encounter technical difficulties that our engineering staff cannot resolve, you are entitled to a prompt, courteous full refund within 7 calendar days of your initial purchase date.
2. Refund Eligibility & Resolution Steps
To ensure the smoothest streaming experience, we ask that you follow these standard troubleshooting steps before submitting a refund request:
- Verify that your internet connection meets our recommended bandwidth of at least 30 Mbps for 4K/8K.
- Test our recommended media player app (e.g. IPTV Smarters Pro, TiviMate, or IBO Player).
- Contact our 24/7 technical desk via email or ticket to verify server routing or DNS settings.
If our support team is unable to establish a functioning, stable stream for your authorized hardware, we will process your full refund immediately.
3. How to Request a Refund
Requesting a refund is simple and requires zero phone calls:
4. Refund Processing Timeframes
Once issued by our billing department:
- Credit Card / Apple Pay: Funds typically appear back in your bank or card account within 3 to 7 business days, depending on your financial institution's settlement cycle.
- Cryptocurrency: Refunds processed in cryptocurrency (USDT / BTC) are sent back to your verified sender wallet within 12 hours.